Refund policy
Return & Refund Policy — EverJo Luxe Bags
Last updated: November 2025
1. Our Commitment: Transparency & Pre-Purchase Support
We specialize in selling authenticated pre-owned luxury bags, accessories and jewelry. We provide detailed descriptions, photos, and condition disclosures in all product listings and live videos.
We are available to answer any of your questions prior to purchase! Please feel free to reach out to us directly via email at: hello@everjoluxebags.com. We strongly encourage reviewing all details and asking questions before placing an order.
2. Order Cancellation Window
Buyers may be able to cancel an order within the first one (1) hour of purchase. This is an automatic function of the TikTok Shop platform (for marketplace sales) and cannot be overridden by us. If you purchase directly on our website, please email us at Hello@everjoluxebags.com and we will handle the cancelation request.
Once this cancellation window has passed, the order is immediately prepared for shipping and becomes subject to the Final Sale policy below.
3. All Sales Are Final (No Buyer's Remorse)
All sales are final. We do not offer returns, refunds, or exchanges for buyer's remorse.
This means that if the item comes to you as described and as shown in the listing (pictures, video, description, and condition), you are not eligible for a return or refund simply because:
You decided you no longer want the bag.
You do not like the bag once it arrives.
4. Refunds ONLY for Seller Error / Misrepresentation
A refund will only be considered if the item you received is significantly NOT as described, damaged, or defective upon arrival, and this issue was not disclosed in the listing.
Valid Refund Claims: Item is found to be unauthentic (requires valid documentation), or item arrives with a major, undisclosed tear/defect.
5. Concern & Refund Request Process
1. Contact Us Immediately: If you believe your item was misrepresented or damaged, you must contact us within 3 days of delivery via email at hello@everjoluxebags.com
2. Provide Evidence: You must provide clear photos showing the discrepancy or undisclosed defect compared to the original listing.
3. Process: If we confirm a significant error on our part, we will issue a full refund once the item is returned to us in the same condition it was shipped.
*Note on TikTok Shop Purchases: While we require direct contact, formal refund requests on TikTok Shop must be initiated through the platform's "My Orders" section.
By completing your purchase, you agree to this Final Return & Refund Policy.
👜 Authenticity Guarantee
1. Every item sold by EverJo Luxe Bags is 100% authentic. In the unlikely event that an item is proven inauthentic by a reputable authenticator, we will issue a full refund .
2. The Guarantee: Full Refund
In the unlikely event that an item purchased from us is proven unauthentic by a reputable third-party authentication service (such as Entrupy, Real Authentication, Zeko, etc.), we will honor our guarantee.
We will issue a full refund immediately, which includes:
• The original purchase price.
• All original shipping costs.
• All return shipping costs.
3. Claim Process & Requirements
To claim a refund under this guarantee, the following steps must be taken:
1. Immediate Contact: You must notify us via email at hello@everjoluxebags.com within 14 calendar days of receiving the item.
2. Provide Proof: You must provide clear documentation (e.g., a PDF certificate or formal letter) from a recognized, reputable third-party authentication service that explicitly states the item is a counterfeit.
3. Return Condition: The item must be returned to us in the exact same condition it was received, including all original packaging, dust bags, and any associated documents (like price tags or authentication cards) that were sent with it.
4. Refund Timeline
Once the inauthenticity is confirmed and the item is safely returned to us:
• Refund Processing: The full refund will be processed immediately.
• Funds Availability: Refunds will typically be available in your original payment account within 5 to 7 business days, depending on your bank or credit card processor.
✉️ Questions?
We’re here to help.
Email us anytime at hello@everjoluxebags.com for assistance or any questions.